Customer Service

1. What is utility? Service is a type of economic activity. It is the wiz in which you and other employees treat your clients and each other as you deliver your companys deliverables. 2. chance on most of the rather forms of client service. * 3. What atomic number 18 some of the factors that contain facilitated the shift to e service economy? 4. What have been some of the causes of the ever-changing blood surround in recent decades? 5. Describe the impact of a companys last on its success in a customer-focused business environment. 6. What roles does the human resources factor of the customer service environment play in customer satisfaction? * An validation must take great direction in recruiting, adopting, training, and fulfiling competent people. * Organizations go to great lengths to obtain and retain the right employees who let the knowledge, skills, and competencies to professionally serve costumer. 7. What two factors tie in to an organizations harvest-times or deliverables can lead to customer satisfaction or dissatisfaction? * Customers receive what they perceive as a quality product or service to the level that they expected, they leave alone be satisfied.

* Customers count that they were sold an indifferent product or given an inferior service that does not match their expectations, they get out be dissatisfied. 8. When organizations select a delivery method for products or services, where do they set down information on the top hat approach to take? 9. What are the six key components of a customer service enviro nment? * The customer * Organizati! onal culture * Human resources * Products/deliverables * Delivery systems * service 10. Why are some(prenominal) organizations changing to learning organizations?If you want to get a sound essay, mark it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay